The pie charts compare visitors’ responses to a survey about customer service at the Parkway
Hotel in 2005 and in 2010.
It is clear that overall customer satisfaction increased considerably from 2005 to
2010.
While most hotel guests rated customer service as satisfactory
or poor in 2005, a clear
majority described
the hotel service as good or excellent in 2010.
Looking at the positive responses first, in 2005 only 5% of the hotel
visitors rated its customer service as excellent, but
this figure rose to 28% in 2010.
Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost three times
as many people gave this rating five years later.
With regard to negative feedback, the proportion of guests
who considered the hotel customer service to be poor
fell from 21% in 2005 to only 12% in 2010.
Similarly, the proportion of people who
thought customer service was very poor dropped from 15% to only 4% over the
5-year period.
Finally, a fall in the number of
satisfactory ratings in 2010 reflects the fact that more people gave positive
responses to the survey in that year.
Sample
#38
It is generally acknowledged that families are now not as close as
they used to be.
Give possible reasons and your recommendations.
model answer:
There is much
discussion nowadays as to whether or not the relation-ship between family
members is as close as before.
Diverse
contributing factors can be identified. In the following, I would like to
present my point of view.
Great changes
have taken place in family life along with the development of society.
One of them is
that the once-extended family tends to become smaller and smaller.
Many children
have to leave their parents at an early age to study or work elsewhere.
As time passes,
children become emotionally estranged from their parents.
Compared with the
past, social competition is becoming increasingly fierce.
People are urged
to concentrate their efforts upon work, so that they can achieve success, or at
least a good standard of living.
As a result, they
can’t afford to spend their leisure hours with their families. The importance
of bonds of kinship is gradually fading from their minds.
In addition, the
availability of various kinds of recreational facilities also diverts people
from enjoying chats with the members of their families.
Their free time
is mostly occupied by watching TV, surfing the Internet or playing video games.
They come to lose
interest in communicating with the other members of their families.
In view of such
alienation within families, urgent steps must be taken, in my opinion.
For members of
families who live away from one another, regular contact on the phone can bring
them the care that they need.
Family reunions
on holidays or other important occasions can make a difference as well.
For those living
together, it is a good idea to take some time off work or recreation periods to
spend more time with each other.
In the final
analysis, a close family relationship can surely be maintained as long as we
realize the significant role it plays in our lives and attach importance to it.
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