MR THORNDYKE: Thorndyke’s
EDITH:
Good morning. Is that Mr Thorndyke?
MR THORNDYKE: Speaking. How can I help?
EDITH:
I’ve got quite a few things which need painting and fixing in the flat and I
wonder whether you’d be able to do the work.
MR THORNDYKE: I’m sure I’d be able to help but
let me take down a few details.
EDITH:
Yes, of course.
MR THORNDYKE: Well, firstly, how did you hear
about us?
EDITH: It was my friend May Hampton (Example) …
you did some excellent work for her a couple of years ago. Do you remember?
MR THORNDYKE: Oh, yes, that was in West Park
Flats, lovely lady.
EDITH:
Yes, she is.
MR THORNDYKE: And what’s your name, please?
EDITH:
It’s Edith Pargetter. (Q1)
MR THORNDYKE: Edith … can you spell your
surname, please?
EDITH:
It’s P-A-R-G-E-double T-E-R.
MR THORNDYKE: Double T, right. And do you live
in West Park Flats as well?
EDITH:
No, actually it’s East (Q2) Park,
Flat 4.
MR THORNDYKE: Oh, right, that’s over the road, I
seem to remember – quite difficult to get to.
EDITH:
Yes, it’s at the back of the library. (Q3)
MR THORNDYKE: Right, I know. And what’s your
phone number?
EDITH:
875934 but I’m out a great deal in the afternoons and evenings.
MR THORNDYKE: So
would the best time to ring you be in the morning? (Q4)
EDITH:
Yes.
MR THORNDYKE: Fine. I’ve made a note of that.
Can I just ask, I’ll be in a van and I know parking’s rather difficult round
your flats. Where would you recommend?
EDITH:
Well, I always tell people in larger vehicles to park
by the postbox on the other side of the road from the entrance. (Q5)
MR THORNDYKE: Good, thanks.
EDITH:
And will you be able to give me a full itemised quote?
MR THORNDYKE: Oh, yes, I’ll list all the jobs separately
with individual prices. (Q6)
EDITH:
That’d be a great help.
MR THORNDYKE: No problem.
——————————-
MR THORNDYKE: Now, what would you like me to do?
EDITH:
Firstly and most urgently is in the kitchen. With all the weather damage, the glass in the door has cracked
and I’d need that fixing …
MR THORNDYKE: I
presume you mean replacing? (Q7)
EDITH:
Oh, yes. And as soon as possible …
MR THORNDYKE: What I’ll do is come round
tomorrow morning and do that immediately.
EDITH:
Thank you so much. The other things aren’t so urgent but …
MR THORNDYKE: Now, I’ll make a note of
everything you want doing.
EDITH:
Well, in the kitchen I’d like some painting doing.
MR THORNDYKE: All the kitchen walls?
EDITH: Just the area over the cooker (Q8). It’s very
greasy …
MR THORNDYKE: Right … it does tend to get that
way!
EDITH:
Yes!
MR THORNDYKE: Well, if you want a proper job
done what I’d need to do is strip
the old paint and plaster it about a week before I paint it. (Q9)
EDITH:
Of course. Now, May tells me you also do work in the garden.
MR THORNDYKE: That’s right.
EDITH:
Well, I’d like you to replace
a fence.
(Q10)
MR THORNDYKE: Just one?
EDITH:
Yes, at the far end.
MR THORNDYKE: Fine. Shouldn’t be a problem.
EDITH:
And that’s the lot.
MR THORNDYKE: Fine. Yeah, as I say I can come
round tomorrow morning to look over things with you.
EDITH:
That’s great, thank you.
MR THORNDYKE: So, I’ll look forward to seeing
you tomorrow at …
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