MR THORNDYKE:    Thorndyke’s

EDITH:                  Good morning. Is that Mr Thorndyke?

MR THORNDYKE:    Speaking. How can I help?

EDITH:                  I’ve got quite a few things which need painting and fixing in the flat and I wonder whether you’d be able to do the work.

MR THORNDYKE:    I’m sure I’d be able to help but let me take down a few details.

EDITH:                  Yes, of course.

MR THORNDYKE:    Well, firstly, how did you hear about us?

EDITH:                  It was my friend May Hampton (Example) … you did some excellent work for her a couple of years ago. Do you remember?

MR THORNDYKE:    Oh, yes, that was in West Park Flats, lovely lady.

EDITH:                  Yes, she is.

MR THORNDYKE:    And what’s your name, please?

EDITH:                  It’s Edith Pargetter. (Q1)

MR THORNDYKE:    Edith … can you spell your surname, please?

EDITH:                  It’s P-A-R-G-E-double T-E-R.

MR THORNDYKE:    Double T, right. And do you live in West Park Flats as well?

EDITH:                  No, actually it’s East (Q2) Park, Flat 4.

MR THORNDYKE:    Oh, right, that’s over the road, I seem to remember – quite difficult to get to.

EDITH:                  Yes, it’s at the back of the library. (Q3)

MR THORNDYKE:    Right, I know. And what’s your phone number?

EDITH:                  875934 but I’m out a great deal in the afternoons and evenings.

MR THORNDYKE:    So would the best time to ring you be in the morning? (Q4)

EDITH:                  Yes.

MR THORNDYKE:    Fine. I’ve made a note of that. Can I just ask, I’ll be in a van and I know parking’s rather difficult round your flats. Where would you recommend?

EDITH:                  Well, I always tell people in larger vehicles to park by the postbox on the other side of the road from the entrance. (Q5)

MR THORNDYKE:    Good, thanks.

EDITH:                  And will you be able to give me a full itemised quote?

MR THORNDYKE:    Oh, yes, I’ll list all the jobs separately with individual prices. (Q6)

EDITH:                  That’d be a great help.

MR THORNDYKE:    No problem.

——————————-               

MR THORNDYKE:    Now, what would you like me to do?

EDITH:                  Firstly and most urgently is in the kitchen. With all the weather damage, the glass in the door has cracked and I’d need that fixing …

MR THORNDYKE:    I presume you mean replacing? (Q7)

EDITH:                  Oh, yes. And as soon as possible …

MR THORNDYKE:    What I’ll do is come round tomorrow morning and do that immediately.

EDITH:                  Thank you so much. The other things aren’t so urgent but …

MR THORNDYKE:    Now, I’ll make a note of everything you want doing.

EDITH:                  Well, in the kitchen I’d like some painting doing.

MR THORNDYKE:    All the kitchen walls?

EDITH:                  Just the area over the cooker (Q8). It’s very greasy …

MR THORNDYKE:    Right … it does tend to get that way!

EDITH:                  Yes!

MR THORNDYKE:    Well, if you want a proper job done what I’d need to do is strip the old paint and plaster it about a week before I paint it. (Q9)

EDITH:                  Of course. Now, May tells me you also do work in the garden.

MR THORNDYKE:    That’s right.

EDITH:                  Well, I’d like you to replace a fence. (Q10)

MR THORNDYKE:    Just one?

EDITH:                  Yes, at the far end.

MR THORNDYKE:    Fine. Shouldn’t be a problem.

EDITH:                  And that’s the lot.

MR THORNDYKE:    Fine. Yeah, as I say I can come round tomorrow morning to look over things with you.

EDITH:                  That’s great, thank you.

MR THORNDYKE:    So, I’ll look forward to seeing you tomorrow at …