71 – 73. Refer to the following voice mail message.

Good afternoon. I’m calling to leave a message for Lyle Peters in the laboratory, Hi Lyle, this is Dr. Gina Weston form Northtown Medical Associates. One of my patients, Kelly Sanders, had some blood tests done a couple of weeks ago at your hospital, it has been ten days and I’m still waiting for the results. Could you please get back to me at your earliest convenience to let me know when I can expect to receive her file? I can be reached at 892 -6680. Thank you and have a nice day.

71. What is the purpose of the message?

a)  To request some information

b) To report a mistake

c)  To arrange a meeting

d) To deliver an item

73. What is the caller waiting for?

a)  Hospital forms

b) Test results

c)  A payment invoice

d) A medical prescription

72. What probably happened to Kelly Sander?

a)  She lost her records

b) She didn’t contact her doctor

c)  She took blood tests

d) She missed her appointment