71 – 73. Refer to the following message.

Good evening. This is the headquarters for the Irish National bank. The office is now closed. Our regualr business hours are 8 am to 3pm. Monday to Saturday, with the exception of national holidays. Should you wish to speak to one of our company representatives, please leave a message after the tone. You are also able to check account balances using our touch tone service, you can also use our web service for bill payments, the transferring of funds, or to obtain new product information. Thank you for choosing INB and we look forward to serving you again soon.

71.Who is the message most like directed at?

a)  Website designers

b) Professional accountants

c)  Irish students

d) Bank customers

72. What is inferrred about the organization’s employees?

a)  They are currently on lunch break

b) They are attending to other customers

c)  They are presently not working

d) They are working at another branch office

73.What information can customers obtain from the website?

a)  A list of new available products

b) A list of company employees

c)  Cost of the company’s products

d) The branch location and address