95 – 97. Refer to the following telephone message.

Hello, Barbara. This is Jim Michael. I’m calling with regard to the change you had asked for in your travel plans. I’ve looked into various flights from Calgary to Honolulu and Jet Quest Airlines is the only one that connects in Los Angeles. A stopover flight is actually $50 less than the original price that I had quoted you, so I have reserved a seat for you on that flight. Please check with your secretary, as I have faxed the new itinerary to your office. Also, please send me an email should you wish to book accommodation in Los Angeles. I have found a few hotels in the downtown area, but I’m unsure of your price range. I look forward to hearing from you soon.

95. Who most likely is the speaker?

a)   A travel agent

b)  A hotel clerk

c)   An airline pilot

d)  A sales representative

96. What city has been added to Barbara’s itinerary?

a)   Calgary

b)  Honolulu

c)   Los Angeles

d)  Chicago

97. Why would the speaker like Barbara to contact him?

a)   To discuss the difference in the ticket price

b)  To arrange transportation to the airport

c)   To confirm the location of a meeting

d)  To talk about a hotel booking