Questions 151-152 refer to the following online chat discussion.

Ella Santos [10:02 A.M.]
Good morning. I purchased two tickets to Friday night's performance. However, my business trip was rescheduled, and I won't be in London on Friday. Can I get a refund for this purchase?

Mai Tong, Customer Service [10:04 A.M.]
Thank you for contacting us. Unfortunately, the Mosella Palladium's policies do not allow refunds. We offer exchanges for tickets of equal or lesser value. You can view our entire season, which has a variety of music, dance, and theatre, at www.mosellapalladium.co.uk.

Ella Santos [10:07 A.M.]
I reviewed the season schedule before contacting you. Can you switch the tickets now, or must I call your phone number?
Mai Tong, Customer Service [10:08 A.M.]
I can help with that. What would you like to see instead?
Ella Santos [10:10 A.M.]
I'd like two tickets to the Gaperstein Orchestra on 22 October.

151. What most likely is the Masella Palladium?
(A) A sports stadium
(B) A performance venue
(C) A dance company
(D) A theatrical group

152. At 10:08 A.M., what does Ms. Tong mean when she writes, "I can help with that"?
(A) She will send a brochure.
(B) She will arrange a phone call.
(C) She can process a refund.
(D) She can exchange some tickets.