Mr. Daniel Gobels, Manager

Wilcon Products

6290 Fair Oaks Ave.

Cleveland, OH 65812

November 20th, 2008

Dear Mr. Gobbels,

It has come to our attention that you haven’t ordered any copier or computer supplies from us in more than eight months, so we are writing to see if we can be of assistance to you. We hope that you have not found our products to be unsatisfactory; we pride ourselves on offering the best prices and the best quality in the area. As a matter of fact, one major reason I am writing to you is that we are currently having an end-of-the-year sale on copier and computer paper. You can get all available sizes and colors for nearly 50% off if you order more than $50 worth of supplies before December 10th.

A brochure is enclosed, and if you’d like to talk to one of our sales representatives, please call us at 895-3321!

We look forward to hearing from you, for any order no matter how large or small. And remember, we offer FREE delivery on all orders.

Sincerely,

Don Nickels

Manager, Nickels Business Supply

Wilcon Products

6290 Fair Oaks Ave.

Cleveland, OH 65812

November 25th,

Mr. Don Nickels,

Manager,

Nickels Business Supply,

102 Suite 52,

Parkland Estate

Cleveland

Dear Mr. Nickels,

I am writing to you in reply to your letter of November 20 th, so that you may update your records.

I replaced Daniel Gobels as the supplies manager of Wilcon Products in August. Mr. Gobels quit his position without warning in February, and as Wilcon Products was going through a period of large personnel changes, the position of supplies manager was left open until I was appointed in August. In fact, I was very happy to receive your letter as Mr. Gobels had left no record of the suppliers he had used, and I have neen struggling to find a reliable source.

To this end, I would like to place an order (please see the attached order form). If I am satisfied with your company, you may find Wilcon Products back on your list of regular customers.

Sincerely,

Maggie White

                   

1.     

What is the main reason for writing the first letter?

          a)  To buy copier and computer supplies

          b)  To maintain contact with a customer

          c)  To inquire about product quality

          d)  To request a meeting between Don Nickels and Daniel Gobels

2.     

Which of the following describes the sale?

          a)  50% discount if you buy on December 10th

          b)  50% discount if you purchase after December 10th

          c)  $50 off if you buy 50% of your yearly supplies by December 10th

          d)  50% off if you buy more than $50 by December 10th

3.     

What is Don Nickels proud of?

          a)  His company's success

          b)  The frequency of sales and bargains offered by his company

          c)  His company's prices and the quality of their goods

          d)  The quality of the enclosed brochure

4.     

Why hasn’t Daniel Gobels been ordering supplies from Nickels Business Supply?

          a)  He found their goods to be defective.

          b)  He didn't know about Nickels.

          c)  He no longer works for Wilcon Products.

          d)  He found a cheaper supplier.

5.     

Where can Don Nickels find information about Maggie White’s order?    

          a)  On a separate form

          b)  She is not placing an order

          c)  In an email

          d)  In the text of the letter she sent him