Questions 1 through 4
refer to the following letter.
39 Levett’s Lane
Bodiam
East Sussex
TN37 7AZ
Customer Services
Department
Safety Net Insurance
217 Woodland Park Road
Norwich NR28 5GV
Dear Sir or Madam,
Refund on motor insurance:
Policy number 6583 NTFC 0045
In August you sent me a
cheque for $103.35 with regard to my motor insurance. The cheque was issued in
my maiden name of Smith. However, in June 2004 I married and changed my surname
to Jones.
Unfortunately, this means
that my bank will not accept your cheque. My bank account is now in my married
name. I return the cheque herewith and request that a payment be re-issued in
the name of Mrs Sarah Anne Jones.
I also enclose a copy
of my marriage certificate so that you may amend my name on your records. My
address details remain the same.
Thank you very much for
your assistance.
Yours faithfully,
Mrs Sarah Jones
1.Why did Mrs. Jones
write this letter?
To ask for a new cheque To announce that she had
married
To ask for a payment in
her married name To buy a new kind of
motor insurance
thông
tin nằm trong câu:I return the cheque herewith and request that a payment be
re-issued in the name of Mrs Sarah Anne Jones.
2.When did Mrs. Jones
get married?
In August, 2004 In September,2004 In June, 2004 In
July, 2004
thông
tin nằm trong câu:However, in June 2004 I married and changed my surname to
Jones.
3.To which of the
following did Mrs. Jones send her letter?
An insurance company A bank A local council A
garage
Mrs.
Jones đang đề cập đến vấn đề xảy ra với bảo hiểm xe máy của bà ấy
4.The word “amend” in
paragraph 3, line 1 is closest in meaning to?
Repair Modify Fix Mend
"amend"
= "modify": sửa đổi
Questions 5 through 6
refer to the following letter.
Dear Mr. Dickenson,
We were sorry to learn
that you were disappointed with the combination of the box of Famiy Circle
Selection Box, which you recently purchased.
We do print a
disclaimer on the product, which informs the consumers that the assortment may
vary due to availability at the time of packing; however, we do understand that
this may lead to disappointment should a favourite biscuit not be included.
We thank you for taking
the trouble to contact us on this matter, as consumer opinion is very important
to us. Your comments have been passed to the appropriate quality control
personnel at the factory where the product is manufactured.
It is very important
that people let us know their opinions, as they help us to continue to look at
ways of improvement and for us to ensure that each and every one of our
products reaches our consumers in the best possible condition.
Many thanks for taking
the trouble to contact us, and please accept the enclosed reimbursement with
our compliments.
Sincerely,
Diane Tunstall
Consumer Service
Department
5. What is the purpose
of this letter?
To ask for buying a new
product To give a thank to
customers for their comments
To collect the
customers’ comments To give an apology
for a combination mistake
thông
tin nằm trong câu:We thank you for taking the trouble to contact us on this
matter, as consumer opinion is very important to us.
6. The word “comments”
in paragraph 3, line 2 is closest in meaning to?
Remarks Distribution Arrangements Allotment
"comments"="remarks":
nhận xét, đề nghị
Questions 7 through 9
refer to the following letter.
Mary E. Klaebel
230 Vista Drive
Memphis, TN 38130
(555) 555-3822
June 20, 2000
Ms. Eva Lewis
931 E. Land Drive
Memphis, TN 38111
Dear Ms. Lewis:
I am applying for the
Technical Writer position advertised in the June, 2000, Memphis Magazine. My
relevant experience is diverse and establishes me as a first-class candidate
for this opportunity.
My writing experience
is extensive. I am currently employed as a staff technical writer for a local
company. My past work experience includes business and freelance writing and
editing. At my current employer, I draft technical descriptions of products for
the company website and maintain any and all new hire documentation such as the
employee handbook.
Additionally, I edit
fiction manuscripts for an online e-book publishing company. Specially, I edit
for an overall flow, content, grammar and spelling. In my editing role, I have
regular interaction with authors and the publisher.
I am available for an
interview scheduled at your convenience. I may be reached at the telephone
number above. Thank you for your consideration.
Sincerely, Mary Klaebel
7. Which position does
Ms. Klaebel want to take over?
A technical editor A technical staff
member
A technical writer A business employer
thông
tin nằm trong câu:I am applying for the Technical Writer position advertised in
the June, 2000, Memphis
Magazine
8. What does Ms.
Klaebel do at the local company?
To write business and
freelance policy
To outline the products’
description on the web
To write handbooks for
workers
To edit fiction
manuscripts
thông
tin nằm trong câu:I draft technical descriptions of products for the company
website.
9. What is Memphis?
A technical website A technical company
A technical publisher A technical magazine
Ms.
Lewis đang viết thư ứng tuyển vị trí viết kĩ thuật ở tạp chí Memphis => D
đúng
Questions 10 through 14
refer to the following letter.
Dear Jonathan,
Thank you for
contacting Dell Online Customer Care.
We are experiencing
unexpected high email volume these days that might have delayed the response to
your request for assistance; however I will go ahead and help you with this
issue without any further delay.
I understand from your
e-mail that you are unhappy because of the delay and want to get discount.
I apologize we are
experiencing this delay. The most current information we have is that your
order number 930I is estimated to be delivered on or before 1/18/2010. At Dell
all orders are handled with equal priority and once your order is handed over
to the carrier you will receive an “Order shipped” email with the required
delivery information for your order. I would kindly request you to keep a check
on your emails, including “Junk” and “ Spam” mail folders.
You can also track the
status of your order by visiting the following web link: www.abc.com
Once you order is
shipped, the name of the carrier and the tracking numbers would also available
at this same site.
Please be informed that
we are unable to offer you discount.
Sincerely,
Ikjot Kaur
(When corresponding
with Dell, please include your order or customer reference number.)
10. Why did Jonathan
write the email?
To ask for an apology
from Dell To show that he
was unhappy
To ask for a discount To ask for the delivery
information
thông
tin nằm trong câu:I understand from your e-mail that you are unhappy because of
the delay and want to get discount
11. Why was the
response to Jonathan cancelled?
The voice of customers
is loud The number of
unexpected emails is large
The number of customers
is high The customer’s emails are
overloaded
thông
tin nằm trong câu:We are experiencing unexpected high email volume these days
that might have delayed the response to your request for assistance
12. Which of the
following is NOT an estimated delivery date for Jonathan’s order?
January 16th January 17th January 18th January 19th
thông
tin nằm trong câu:The most current information we have is that your order
number 930I is estimated to be delivered on or before 1/18/2010
13. What will Mr.
Jonathan get if his order is passed to the shipper?
A "Spam"
email An 'Order
shipped' email
A "Junk"
email A "Web
link" email
thông
tin nằm trong câu:once your order is handed over to the carrier you will
receive an 'Order shipped' email with the required delivery information for
your order
14. The word “track” in
paragraph 5, line 1 is closest in meaning to?
To pursue To purchase To pass To follow
"track"
= "follow":theo dõi, theo sau
0 Nhận xét