74 – 76. Refer to the following announcement.

Good evening, shoppers! Our store will be closing in 10 minutes. Please take all of your purchases to the nearest cashier counter. And don’t miss out on our specials available in the cleaning products section. All laundry detergents are at 25% off the original sticker price. The customer service desk is now closing. Should you hav any questions, please ask to speak to the manager on duty, Ms. Barhara Henderson. We’re pleased to announce that our regular business hours have been extended to serve all your shopping needs. Beginning next Monday, our new hours of operation will be 8 am to 10 pm every day of the week. We’d like to thank you once again for choosing Bargain Hunters and we look forward to serving you again.

74. Why is the announcement being made?

a)   To direct people to customer service

b)  To inform customers that the store is closing

c)   To introduce the new manager on duty

d)  To advertise the prices of produce

75. Who should customers ask questions to?

a)   The manager

b)  The cashier

c)   The security guard

d)  The customer service representative

76. What change will be introduced next week?

a)   A new cashier will be hired

b)  Special discounts will be introduced

c)   The store will stay open longer

d)  The store will receive a shipment